High Quality Home Extensions, Loft & Garage Conversions & House Refurbishments in the North West

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Altrincham

Dormer loft conversion.

"First Choice...First Class. In 2020, with my wife expecting our second child, we needed more space and decided to have a loft conversion. This is the first experience we've had of a significant 'build'. We did what most people do - start asking for referrals and see who we can find from our own research. Everyone seems to know of a horror story so you do have an element of trepidation going into the process - which is why doing some real due diligence is important. We met with around 5 businesses, and from that initial starting point the demeanour, detail, and presentation of the First Choice proposal by Tony Marsden really stood out. They weren't the cheapest; nor were they the most expensive - but they were the best. The build was going to be done in the middle of the Covid-19 pandemic, which coincided with me working from home, my wife being on maternity leave with our daughter whilst also pregnant with another on the way - therefore, developing trust and believing in their commitment to their customer was key for us. They passed that test with flying colours.

The build and the payment schedule was fully timetabled and itemised, so you knew what you'd be paying and when - transparency! It also helped with that reassurance I referred to earlier....we'd heard the stories about large sums of money changing hands with other builders for 'materials etc...', only for them never to be seen again!

The guys who were on-site were all polite, friendly and respectful.

The build took place in Autumn/Winter and had a degree of complexity, which led to a couple of hiccups. However, I've always maintained that the measure of someone is not always the issue itself - but how they respond in these circumstances. In this case, First Choice were EXCELLENT. Fully responsive, regardless of whether it was an evening or the weekend - they were not happy until we were. Special mention needs to go to Antony Jackson. Antony was effectively the Customer Care Manager - a dedicated point of contact to First Choice customers throughout their projects. Antony introduced himself prior to the build starting, explained his role and that he was there to support the customer throughout the process. I don't know of any other builders that employ someone in this capacity but it's a masterstroke. We've mentioned it to friends who have had work done and found that their builders were uncontactable once they were off-site. We had no such issues. In fact, Antony was pro-active in his communication - so again, we benefitted from that transparency, honesty and 'customer first' ethos. Antony also provided his contact number to our neighbours so that if they had any queries, they could go directly to him rather than disturb us. Genius! After 6 months, Antony felt like an extended member of our family (we certainly saw him more than our own!)... He was on-site for a weekly brew & update, checking on progress and acting as a Quality Control for the build - and was always respectful (shoes off every time), empathetic, good humoured and polite. He needs to be singled out for praise as his efforts enhanced our experience and had a direct impact on this being a 5 star review.

Our build overran slightly but there were some mitigating factors. First Choice have also been so thorough at the end of the project, not just signing it off and disappearing. Tony Marsden was on-site and identified his own snags as well as encouraging us to share our own. They also arrange for a deep clean (again, a friendly, thorough, customer focused team). Every single snag we listed has been addressed - even those that we noticed weeks later. If this isn't a commitment to ongoing customer satisfaction, I don't know what is.

Our build is complete, having been transformed from a poorly designed, congested, glum looking space into a beautiful, bright and inspiring bedroom for our daughter. We love it, she loves it! Thank you First Choice. Whole-heartedly recommend them. We've been in your shoes - it's a big decision, a lot of money, you want it to go right, not to be one of those horror stories that people talk about. Honestly, give these guys a call - arrange to meet them...you won't be disappointed."
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