High Quality Home Extensions, Loft & Garage Conversions & House Refurbishments in the North West

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Wilmslow

Double storey split side extension.

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"So good, we've used them twice!"

"Job Overview: Double storey extension to a 3 bed 1930's semi detached - extension of the kitchen, creation of 2 bathrooms, and 2 extra rooms. Full replacement and felting of slate roof. Loft conversion. Plastering throughout. Tiling throughout. Plumbing throughout. Installation of two bathrooms.

Review: From the first point of meeting Tony, he was head and shoulders above the other builders we had invited to quote for us. Tony was approachable, knowledgeable, understanding and knew that we weren't building experts. He translated everything into clear language for us to understand exactly what would happen and when and he ensured he was always available whenever we had a question. Rather than talking over the phone, if Tony was in the area he would pop around and happily make an hour for us to ask any questions and tweak the initial quote. Tony's quote was middle ground of the quotes we obtained but the service we got from Tony and his team would have been worth an extra few £'000! The build was due to take 12 weeks and Tony gave us a hugely detailed plan of when things were going to happen, what to expect, and most importantly reassured us that there was no need to worry as he would be there every step of the way - which he was! One of our biggest fears was that Tony would turn up, sell us the extension and then we would never see him again, but he made at least one visit a week and called us a couple of times a week just to make sure we had time to ask any questions. His right hand man, Billy, was on site every day and was just like Tony - approachable, happy to make as much time as possible, and would explain anything we had questions about.

The extension started before the pandemic began, in February 2020 and therefore started as planned. However, when lockdown started, we were worried our extension would be left half built and unattended until the lockdown ended. However, Tony called and explained he was still able to come on site, so as long as we were comfortable he would ensure none of the builders or his team came into the house unnecessarily and that everyone abided by the social distancing rules. My Mrs was pregnant at the time and Tony's openness really gave us the reassurance we needed - the build didn't pause. There were a number of times during the build that the requirement for materials extended passed the original quote. However, as Tony promised, any additional requirements were picked up by him and his team with no extra cost to us. Tony committed a price to us for the scope we had asked for, and unless the scope changed, there was no deviation in price. This put our mind at rest, so much so that half way through the build we added the loft extension which Tony was more than happy to accommodate even though it added a week onto the overall timeline. Every member of his wider team was polite, professional and hugely approachable - they were also respectful of the current property where required and would do their best to minimise mess/dust etc where possible.

Nearing the end of the build, were tasked with identifying "snags" for Tony and his team to fix in the final few days. Our snag list was about a 10th of Tony's! Tony is a perfectionist and prides himself on the work his team were doing and therefore wouldn't rest until all of the small snags that we weren't even aware of were fixed. No final job was too small and he even organised a deep cleaning team to come into the old and new parts of the property to do a full deep clean of anywhere which was impacted, just so the property was as good as new when they left - at no extra cost. He even organised for a brick cleaning service to be provided to get rid of the dust on the outer walls of the new build - something he really didn't need to do.

We have kept in touch with Tony since the build who on a number of occassions has come out to fix a couple of snags we have found after the build was complete. Tiny things, but he was always happy to help. We were that pleased with the overall service and job that we have now asked Tony to build us an outhouse in the back garden - something he has turned around in terms of quotes and spec in less than 48 hours. We couldn't thank him enough for the help he has provided and how he has transformed our home. If you are looking for a trustworthy builder and someone who will be with you every step of the way and at absolutely reasonable price, then look no further. We could not be happier with our decision to go with First Choice Extensions. "

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